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2021 Patient Representatives Salary Guide

Assist patients in obtaining services, understanding policies and making health care decisions.

Patient Representatives Salary

Salary

$44.1K

Growth

9%

Bright Outlook

Bright

Green

No

Patient Representatives Job Description

Assist patients in obtaining services, understanding policies and making health care decisions.

Also known as:

Access Representative, Admissions Coordinator, Case Manager, Medicaid Service Coordinator (MSC), Patient Access Coordinator, Patient Access Specialist, Patient Advocate, Patient Navigator, Patient Resource Worker, Patient Service Representative

How Much Do Patient Representatives Make ? 2021

Percentile 10% 25% 50% (Median) 75% 90%
Annual Wage $28,800 $34,810 $44,090 $57,840 $73,370
Hourly Wage $13.85 $16.74 $21.20 $27.81 $35.28

How Much Do Patient Representatives Make ? 2021

Percentile
10%
25%
50% (Median)
75%
90%
Annual Wage
$28,800
$34,810
$44,090
$57,840
$73,370
Hourly Wage
$13.85
$16.74
$21.20
$27.81
$35.28

Patient Representatives Tasks

  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interview patients or their representatives to identify problems relating to care.
  • Refer patients to appropriate health care services or resources.
  • Maintain knowledge of community services and resources available to patients.
  • Explain policies, procedures, or services to patients using medical or administrative knowledge.
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
  • Analyze patients' abilities to pay to determine charges on a sliding scale.
  • Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
  • Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
  • Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.
  • Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
  • Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
  • Teach patients to use home health care equipment.
  • Teach patients to use home health care equipment.

What Activities Do Patient Representatives Do?

  • Coordinate operational activities.
  • Interview employees, customers, or others to collect information.
  • Refer customers to appropriate personnel.
  • Maintain current knowledge related to work activities.
  • Explain regulations, policies, or procedures.
  • Refer customers to appropriate personnel.
  • Train personnel.
  • Analyze financial information.
  • Maintain current knowledge related to work activities.
  • Provide information to coworkers.
  • Prepare research or technical reports.
  • Distribute materials to employees or customers.
  • Prepare informational or reference materials.
  • Teach basic living or other adaptive skills to patients or caregivers.
  • Instruct patients in the use of assistive equipment.

Typical Patient Representatives Knowledge?

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
  • Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

What Are Typical Patient Representatives Abilities?

  • Oral Comprehension - Listening and understanding what people say.
  • Oral Expression - Communicating by speaking.
  • Written Expression - Communicating by writing.
  • Speech Clarity - Speaking clearly.
  • Speech Recognition - Recognizing spoken words.
  • Deductive Reasoning - Using rules to solve problems.
  • Near Vision - Seeing details up close.
  • Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
  • Written Comprehension - Reading and understanding what is written.
  • Problem Sensitivity - Noticing when problems happen.
  • Information Ordering - Ordering or arranging things.

What Are Typical Patient Representatives Skills? 2021

  • Active Listening - Listening to others, not interrupting, and asking good questions.
  • Social Perceptiveness - Understanding people's reactions.
  • Service Orientation - Looking for ways to help people.
  • Speaking - Talking to others.
  • Reading Comprehension - Reading work-related information.
  • Coordination - Changing what is done based on other people's actions.
  • Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
  • Persuasion - Talking people into changing their minds or their behavior.
  • Time Management - Managing your time and the time of other people.

What Are Typical Patient Representatives Interests?

  • Enterprising - Occupations with Enterprising interests frequently involve starting up and carrying out projects. Many involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Social - Occupations with Social interests frequently involve working with, communicating with, and teaching people. Most involve helping or providing service to others.

What Is The Projected Employment For Patient Representatives ? 2021

Location 2019 Employment 2029 Employment Percent change Annual projected job openings
United States 341,600 370,600 9% 27,800

What Is The Projected Employment For Patient Representatives ? 2021

Location
2019 Employment
2029 Employment
Percent change
Annual projected job openings
United States
341,600
370,600
9%
27,800

What Is The Required Patient Representatives Education & Experience? 2021

  • Postsecondary certificate
  • No work experience
  • No on-the-job training

Patient Representatives Schools ?

School Program Name Location Length / Graduates
Albany State University Respiratory Care Therapy/Therapist Albany, GA 2 years: 17
Allegany College of Maryland Respiratory Care Therapy/Therapist Cumberland, MD 2 years: 18
Alvin Community College Electroneurodiagnostic/Electroencephalographic Technology/Technologist Alvin, TX 2 years: 21
At least two but less than four years: 2
Alvin Community College Respiratory Care Therapy/Therapist Alvin, TX 2 years: 14
Amarillo College Respiratory Care Therapy/Therapist Amarillo, TX 2 years: 12
American Career College-Anaheim Respiratory Care Therapy/Therapist Anaheim, CA 2 years: 35
American Career College-Ontario Respiratory Care Therapy/Therapist Ontario, CA 2 years: 29
American College for Medical Careers Respiratory Care Therapy/Therapist Orlando, FL 2 years: 18
American Institute of Medical Sciences & Education Electroneurodiagnostic/Electroencephalographic Technology/Technologist Piscataway, NJ At least one but less than two years: 18
American River College Respiratory Care Therapy/Therapist Sacramento, CA 2 years: 19

Patient Representatives Schools ?

School
Program Name
Location
Length / Graduates
Respiratory Care Therapy/Therapist
Albany, GA
2 years: 17
Respiratory Care Therapy/Therapist
Cumberland, MD
2 years: 18
Electroneurodiagnostic/Electroencephalographic Technology/Technologist
Alvin, TX
2 years: 21
At least two but less than four years: 2
Respiratory Care Therapy/Therapist
Alvin, TX
2 years: 14
Respiratory Care Therapy/Therapist
Amarillo, TX
2 years: 12
Respiratory Care Therapy/Therapist
Anaheim, CA
2 years: 35
Respiratory Care Therapy/Therapist
Ontario, CA
2 years: 29
Respiratory Care Therapy/Therapist
Orlando, FL
2 years: 18
Electroneurodiagnostic/Electroencephalographic Technology/Technologist
Piscataway, NJ
At least one but less than two years: 18
Respiratory Care Therapy/Therapist
Sacramento, CA
2 years: 19

Patient Representatives Jobs Near Me .

Job Title Company Location Date Posted Federal Contractor

Patient Representatives Jobs Near Me .

Patient Representatives 2021 Salary Guide By State

Common Careers